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2014-05-20: Communication Updates

Sorry for the spotty communication over these last few weeks of May. We have made some improvements that we hope will bear fruit in the second half of the year. When it started to look likely that some of the new improvement projects would pay off it became clear that our back office procedures would not be able to keep up with the volume of watches we would be able to handle. At the moment I only feel comfortable speaking in generalities as I wish to demonstrate our improved capabilities should they actually materialize rather than get anyone’s hopes up.

Specifically though:

  • Procedural changes: Effectively immediate we will no longer use the Mk II CSP to update customer order status’. We will be relying on the E-boutique’s systems for that. For those of you that have open tickets for existing orders, we will be notifying your personally as we begin work on your orders. For new customers we will just be updating the E-boutique with the ship dates and emailing you the updates via the E-boutique. We will keep the CSP running to handle our email correspondence, handle repairs (which are¬† separate from the E-boutique) and other communications. We plan to re-organize the Mk II CSP, to be completed early next year, in order to make it easier for our customers to contact us and also to keep up with technological changes.
  • “Awaiting Scheduling”: Those with orders awaiting scheduling will begin receiving their ship dates this week. The lead times are as advertised on the site, based on the date the order was placed, but we have had to update/streamline our scheduling procedure for changes we expect to see in the second half of this year.
  • Emails: We will be working those down this week. Sorry for the delay but it was all hands on deck to sort out the changes we wanted to make and the new software we wanted to implement. The implementation was bumpy but we are finally done. We also fixed some software modules that were a little buggy.

2014-05-13: Communication Delays

We, or more specifically I, have been experiencing communication delays over the last few weeks. As some already¬† know we are putting in some new processes and systems in an effort to reduce our lead times. I didn’t want to mention anything before since I wasn’t sure how long this process was going to last. Fortunately at this point we should be back to normal by next week.

Over the last few weeks I have been busy researching and installing new shipping software. During the rest of this week I will be re-organizing the way we schedule new orders so that we can provide this information in a more timely manner when we receive a large number of orders (e.g. after product launches.) In addition there have been a few more developments that, if they pay off in the months to come, we will be able announce in the early Fall. I do apologize for being so vague but its in an effort to manage expectations with goal of surpassing expectations (i.e. a good cause :).

2014-05-01: 369 date dialed Nassau, ordering open

We have just posted the new 369 date dialed Nassau in the E-boutique. This watches features a dual plated black/silver dial with a glossy finish like the Kingston. We will be taking photos of this watch over the weekend with the aim or posting the photos in a week or so. We are running low on the red triangle inserts so wanted to get this up and make it available as soon as possible. Once the current batch of red triangle inserts is spoken for we will be offering this watch and the non-date Nassau with a black/silver insert.

Nassau: Order Confirmation/Ship dates (Update)

I have gotten through about a third of the orders placed. We are up to the beginning of the orders placed on June 3rd. Sorry but I didn’t make quite as much progress as I had hoped this past week. I will naturally keep working this week on the confirmations and ship dates.

Thank you in advance for everyone’s patience.

June 18th, 2013: We are making daily progress through the confirmations but getting through the June 3rd order, where the majority are, will take until about Friday.

June 21st, 2013: Confirmations for orders received up to June 3rd have been completed.

June 25th, 2013: Confirmations for orders received up to June 12th have been completed.

Order Confirmations: Nassaus

Kindly note that there will be a delay in processing the scheduling and confirmation for the Nassau orders. Due to the large volume of orders we have received in the last few days it will probably take us until the end of next week to confirm and schedule all of the orders. Thank you for your patience.

Nassau Ordering Re-opened

Thank you for everyone’s patience. Nassau ordering is once again open. There are a few things that need to be noted before anyone places their orders:

* The lead time is listed at 14 weeks because we are waiting on parts that are due to arrive shortly before our scheduled summer vacation in July. So to make sure we have time to check the parts in August we are scheduling new orders to ship in September.

* That having been said we have a few pieces available for delivery before the end of June. Again the lead time will be listed as 14 weeks because we really don’t want 50 people assume they will have their watch before July when we only have about 7 pieces available for delivery before July.

Kindly note that prices for the Nassau will be going up before the end of June to reflect increases in our component prices.