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2014-05-20: Communication Updates

Sorry for the spotty communication over these last few weeks of May. We have made some improvements that we hope will bear fruit in the second half of the year. When it started to look likely that some of the new improvement projects would pay off it became clear that our back office procedures would… Read More

2014-05-13: Communication Delays

We, or more specifically I, have been experiencing communication delays over the last few weeks. As some already¬† know we are putting in some new processes and systems in an effort to reduce our lead times. I didn’t want to mention anything before since I wasn’t sure how long this process was going to last…. Read More

2014-05-01: 369 date dialed Nassau, ordering open

We have just posted the new 369 date dialed Nassau in the E-boutique. This watches features a dual plated black/silver dial with a glossy finish like the Kingston. We will be taking photos of this watch over the weekend with the aim or posting the photos in a week or so. We are running low… Read More

Nassau: Order Confirmation/Ship dates (Update)

I have gotten through about a third of the orders placed. We are up to the beginning of the orders placed on June 3rd. Sorry but I didn’t make quite as much progress as I had hoped this past week. I will naturally keep working this week on the confirmations and ship dates. Thank you… Read More

Order Confirmations: Nassaus

Kindly note that there will be a delay in processing the scheduling and confirmation for the Nassau orders. Due to the large volume of orders we have received in the last few days it will probably take us until the end of next week to confirm and schedule all of the orders. Thank you for… Read More

Nassau Ordering Re-opened

Thank you for everyone’s patience. Nassau ordering is once again open. There are a few things that need to be noted before anyone places their orders: * The lead time is listed at 14 weeks because we are waiting on parts that are due to arrive shortly before our scheduled summer vacation in July. So… Read More

Nassau Order Suspension

We will be suspending ordering for the Nassau today. We received only part of our production batch last Fall and are currently waiting on the remainder of the production order to be completed. At this point we would feel more comfortable waiting for the remainder of the production batch to arrive before we resume ordering…. Read More

Nassau: Scheduling update

I have completed the scheduling and created the tickets for the returning 24 customers. I have scheduled but have not created the tickets for the remaining customers. Given the volume of orders we will take care of this over the course of the next week. Thank you for your patience.

Nassau: Scheduling

The estimated delivery times will be posted to the Customer Service Portal by Thursday for the returning customers. For everyone else (those that were not part of the group of 24 returning customers, whose orders we had to cancel in June) we will publish the delivery timetable on Tuesday Oct. 16th at the latest. I… Read More

Nassau ordering re-opened

Thank you for everyone’s patience. With the help of our vendors we were able to solve the crown issue and are pleased to announce the re-opening of Nassau ordering. There are a few things to note: * The lead time listed in the E-boutique is 7 weeks: The reason for the long lead time is… Read More