The replacement links for the Nassau bracelets have arrived. We will be checking them next week. If everything is okay we will start notifying customers to place their orders for the links and should be able to start shipping the Nassaus scheduled to go out next week with the proper links. Please note that this may mean that the watches expected to ship on April 13th may go out a few days late.
We posted a few Nassaus for sale on the E-boutique. The Nassau 1002 and 1003, due to very limited quantities on hand, sold out very quickly.
The Nassau 2002 is still available with silver/black insert. The Nassau 2002 is now sold out – wait list is operation in case any one cancels. To be notified please submit your email address here. We have no more red triangle insert versions available.
I have been informed by our supplier that the manufacturing of the replacement link is complete. I have sent them a portion of the bracelets we have on hand to have the replacement links installed, which will also serve as a test to make sure the new links fit the bracelets that we already delivered to customers. We will publish an update as soon as we hear back from the vendor regarding a time table for the re-work schedule. We hope that we will be able to send the links or the re-worked bracelets with the Nassau deliveries in April.
We are moving the PA workshop out of the residential house we have been using and into commercial space (not retail) in Wayne, PA (same town). We have been shopping for space for the last few weeks and signed a lease just last week. We got the tentative move in date yesterday. Why the move? Its a combination of factors, the most important of which is that it will give us the opportunity to hire some help. Working out of this house and having employees come here is frankly just too hard for employees to get to. The space still won’t be open to the public but down the road this space might afford us the opportunity to hold events. So we’ll see.
You could be wondering, although I don’t see why, the reason we would choose to move now. The primary reason is that we are currently in between projects. The Nassaus are winding down and the Project GMT is just starting up. In addition the Paradive and the Fulcrums cases are not expected until February. So this turns out to be as good a time as we are going to get to tempt Murphy’s Law and move. Well if I get time I will try to post some pics of the old shop while we are in transition.
Service Levels: Communication and shipments
I think we have made good strides in communication in the last 12 months but I have to apologize for us having fallen off the wagon these last few weeks. Everyone seemed to be getting sick in one capacity or another except myself, resulting in the effect that it was like I was working by myself again so emails piled up. Then the holidays ran riot all over our normal routine. To be frank I doubt the situation will improve until February as we get set to move. The relocation entails moving equipment and computers as well as transferring our Internet service. At this point I do not know what kind of communication black out will result in the simple transfer of our Internet service, or the fact that with relocations other SNAFUs are bound to occur.
For Nassau shipments we have been waiting on the balance of crowns due. We got lucky and were able to get a partial shipment that allowed us to work through December but now we are out again. The Europeans just got back to work so we should get the balance of the crowns we need for the Nassaus in the next week or two. This kind of works well with the move but I do have to apologize again on the supplier’s behalf. We will keep assembling to the point that we can and ship when the crowns arrive later this month.
At the moment we are waiting for the delivery of more crowns. We have been promised a partial shipment before the end of this month. (Delivery was supposed to take place about 8 weeks ago.) Builds are continuing with the use of “dummy” crowns but naturally we can’t finish the watches until the proper crowns arrive. We will keep everyone posted. Thank you in advance for your patience.
We have been receiving reports over the last few weeks about customers that were not entirely satisfied with the way the Nassau bracelet fit. The problem revolves around the rivets and how they currently stop the last link from being able to utilize all of the micro-adjustment positions. We are currently in the process of re-designing the link that is the source of the problem and hope to make it available to customers within a few months. To be notified via email when the parts are ready for ordering please see the following page, click “Notify Me” and add your address where prompted. Please, if possible, use your the email linked to your Mk II account.
Kindly read the bottom of the “Concept” section of the product page. This will outline who will be able to receive the replacement part free of charge and who will have to pay a nominal fee.
My apologies for the inconvenience caused.
Sorry for the spotty communication over these last few weeks of May. We have made some improvements that we hope will bear fruit in the second half of the year. When it started to look likely that some of the new improvement projects would pay off it became clear that our back office procedures would not be able to keep up with the volume of watches we would be able to handle. At the moment I only feel comfortable speaking in generalities as I wish to demonstrate our improved capabilities should they actually materialize rather than get anyone’s hopes up.
- Procedural changes: Effectively immediate we will no longer use the Mk II CSP to update customer order status’. We will be relying on the E-boutique’s systems for that. For those of you that have open tickets for existing orders, we will be notifying your personally as we begin work on your orders. For new customers we will just be updating the E-boutique with the ship dates and emailing you the updates via the E-boutique. We will keep the CSP running to handle our email correspondence, handle repairs (which are separate from the E-boutique) and other communications. We plan to re-organize the Mk II CSP, to be completed early next year, in order to make it easier for our customers to contact us and also to keep up with technological changes.
- “Awaiting Scheduling”: Those with orders awaiting scheduling will begin receiving their ship dates this week. The lead times are as advertised on the site, based on the date the order was placed, but we have had to update/streamline our scheduling procedure for changes we expect to see in the second half of this year.
- Emails: We will be working those down this week. Sorry for the delay but it was all hands on deck to sort out the changes we wanted to make and the new software we wanted to implement. The implementation was bumpy but we are finally done. We also fixed some software modules that were a little buggy.