Over the years I have struggled to get information about running projects out to customers in a clear and direct way. Normally I do this through our forum on WUS but frankly it has proved to be less than the ideal medium for this. The updates generally get lost in a blizzard of posts, questions, suggestions, and answers. This is fine if you are an avid follower of our forum but based on a phone call I got from a customer right before Basel it is obvious that not everyone wants to receive their information through the forum. The other alternative is email but unfortunately this isn’t practical either since the more emails I send the more likely they will be caught in SPAM filters and some customers do not appreciate being updated in this way. What’s more it costs money these days to send email updates.
I am happy to announce that we have come up with what I think is a new and better way to communicate the information. My wife and I developed two info-graphics that we will be using to communicate project updates. Together with the graphic we will be posting project updates on our site in the News sections rather than on the forum. We will still keep a forum but it will be reserved for discussion purposes of features and design elements of the ongoing projects – which is more in keeping with the spirit and purpose of a “forum”. We have created the info-graphics for the Project 300 and GMT already and here is what the graphic looks like:
Hopefully the graphic is self-explanatory. Regarding ordering for example we will notify customers via email that are on the mailing list and update this graphic. For most updates we will only use the graphic. When more granular updates that don’t fit the graphic are required we will use the News section for the respective projects. This way everyone hopefully gets a quick and complete view of the status of the project as well as the status of ordering and delivery.
For delivery in particular we will create a graphic seen below, which is the one we are currently using for the PMWF Graywater deliveries. Essentially we will either do it by order, sequence, or serial number. In the case of the Graywater the graphic is organized by serial number:
I hope that this new procedures is intuitive to the point it seems stupid that we haven’t always done it this way. In a sense though I am a bit embarrassed that I hadn’t come up with this sooner but sometimes the simplest seeming things are the hardest to come by.