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E-boutique going live soon

We will be switching over the domains from our old store to the new one in the next 12-24 hours. Our target is to get the store up and running by Sept. 3rd so that we can get back to business as usual.

What you can expect:

* E-mail will be unreliable for the next few days. I would recommend using the Customer Service Portal (use this link to directly get into it.) The main site and the E-boutique will be off and on this weekend. If I get the changeover done correctly you might not even notice. If you do notice then something has gone wrong and we are fixing it.

* DO NOT TRY TO PURCHASE ANYTHING on the E-Boutique UNTIL I POST AN UPDATE. At the latest we should be back online on Sept. 3rd.

* You should be able to find your tickets on the Customer Service Portal but you may not be able to login to the E-boutique because I haven’t transferred your account information over yet. When I do you will get an automated e-mail with new password for the new system.

* Thanks for everyone’s patience. The new store’s capabilities are incredible. It should make your experience more pleasant and rewarding and allow me to spend more time on the stuff that matters, Customer Service, Project Development (300/GMT), and making watches.

I will apologize in advance when the system does goofy stuff in the following week (Basically we have to go live in order to complete the installation of a number of key pieces of software so stuff is going to move around). There are a lot of details to tie down, like automated e-mails, etc. But do not worry the new system is much more secure than the old one so that shouldn’t be an issue.

New E-boutique: Service Disruptions

The new E-boutique is coming along and we hope to launch very soon. Here is a list of potential issues that may effect our customers:

* Order confirmations: We are still getting and processing orders through the current E-boutique. Sorry for the delay in the confirmations.  They will go out later than normal. At the latest it will be completed over the weekend.

* The E-boutique may go down for a few days. This will likely happen within the next week or so. I hope that the disruptions will be shorter than that but preparing for the worst case scenario.

* The Customer Service Portal will stay up. At the last minute we decided not to migrate to a new system. The new system didn’t deliver on the Single-Sign-On (“SSO”) capability that we had been promised so at best we will be delaying any transition to a new system for the near future. We are still working on providing customers SSO to their accounts and the Customer Service Portal but it is turning out to more complicated than we anticipated.

* The Mk II main site (the one you are on now) will stay live and we will post updates as required here.

Thanks for everyone’s patience. The new platform, even without SSO, is heads and shoulders better from the customer perspective than the old system so I promise the disruptions will be worth the trouble.

Stingray II Update

We are currently in the pre-production stage. The samples have been delivered and we are working out a few last details before we give the go ahead for mass production. At this point we hope to begin mass production before the end of this year with the target of re-launching the Stingray in the first half of 2014.

Many have asked and yes the Tornek-Rayville is coming back. It will be based on the Stingray II but feature a several upgrades to the standard.

If you would like to receive updates regarding the new Stingray please either check back, follow our forum, or you can sign up for our e-mail newsletter (If you already signed-up this is the same list, we are just re-posting the sign-up form):

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E-boutique Upgrades Coming Soon

We are about half-way through the upgrades to the E-boutique we have been planning for almost a year now. When we get closer to going live there will be a few things to watch out for:

  • We will post a notice here. The “company site” that you are on now is not part of the upgrades so this site should stay up and live through the process. So we will post updates here as needed.
  •  The Customer Service/Order Status Portal will go down so that we can transfer the data to the new Portal. We will changing providers so we will (hopefully) be just transferring the data from one provider to another. To facilitate that we need to shut-down the old portal so that we can transfer the data over. At worst it will stay up and the tickets created during that transition period may be lost to the ether.
  • The site [] will go down so do not be alarmed. We will need to redirect the the URL from the old server location to the new one. We will make an announcement when this happens.
  • Hopefully we will be doing this transition around Labor Day weekend when most everyone’s minds will be elsewhere. Keep your fingers crossed. But we will post updates before anything happens.

Why are we transitioning to the new platform (or more correctly what do we hope to gain and our customers can look forward to):

  • SSO, aka Single-Sign-on, capability allowing everyone to access the Customer Service Portal and their Account Information one place. Right now you have to have login to two different systems – which is confusing to say the least.
  • Better interface: For example the new system won’t require postal codes for countries that don’t use them like the current system does. This has been a bit of a PITA for our customers, for example, in Hong Kong. Also countries that don’t use states in their postal addresses won’t be required to input them anymore. There will be a period of time where we will need to tweak the database but the capability is there.
  • Cleaner and more intuitive layout (e.g. we are changing the wording on the site from “In Stock: Lead time….” to “Availability: Lead time….” or “Ordering Open: Lead time…”
  • More flexibility in contacting us. The new system has the capability to accept inquiries from FaceBook, E-mail and direct login. It basically funnels everything into the same ticket system so that we have a centralized place to respond.
  • Project 300 and GMT customers should have a smoother process during the ordering/delivery phase once the new system goes into the place

So I expect that the transition will be like herding cats, some of whom will also trip on bumps in the road, but everyone should be better off on the other side. Thanks in advance for everyone’s patience.

Taiwan 2013 – Daybreak

















Order confrimations post vacation

I have completed the refunds requested. I have also completed the order confirmations for orders placed up to July 23rd, 2013. I will resume work on the confirmations on Monday. Thanks for everyone’s patience.