The e-mail has gone out with the link for the parts kit. If you are eligible for the parts kit and have not received the e-mail please contact us through the Order Status Portal. If you have already submitted your parts kit order via the ticket system or via e-mail you can dis-regard the e-mail.

We completed an audit of the parts kit situation and determined that we only contacted the customers in the first 100 deliveries, which excluded some Plankowners. We will be sending out an e-mail with an ordering link later this afternoon for the remaining customers that need to submit their selections for the parts kit.

in our continuing effort to improve customer service and the customer experience with Mk II we will be implementing new software that will help us manage watch builds and deliveries. This may lead to delays in scheduling new orders over the next few days. After studying the software for the last 3 weeks I feel… Read More