Order Status Portal Problem Fixed (Jun 17)

There is an issue with being able to view older tickets through the system. The IT guys are working on it but it might take a little longer to sort out. I thought I had done something wrong but apparently it has to do with the upgrade to the new version and the importing of the older data that preceded the upgrade.

UPDATE: The bug was caused by the user having inputted his e-mail in all capital letters. I did a test and this only effects customers that use all-caps to type in their e-mail address. If it has a few capital letters it is okay. If you have any trouble viewing your tickets please check the format of your e-mail address. If that doesn’t work please let us know.