After the feedback from the forum I was concerned that we might have botched the sequence numbers for the Kingston orders. The most recent snow storm kept Winnie out of the office for two days last week but we were finally able to review the sequence and scheduling information late last week. I can confirm that the sequence is actually the exact same format as Docwein suggested we do on the forum.
The actual numbers themselves are different but the numbers are sequential. So therefore the sequence number C1 is unique (i.e. there is only one of them). Despite multiple attempts to explain the system to one customer in particular, his interpretation that there is more than one sequence number C1 (for example) is incorrect. To re-iterate….each sequence number is unique.
The delivery schedule is organized in the following manner:
- The first 50 BG W9 non-date watches will be delivered first. This will be followed by the first 50 C3 non-date watches. The third batch will be the date dialed Kingstons. After the third batch is delivered we will return to the beginning of this sequence and resume delivering BG W9 non-date watches, then C3 no-date watches….etc.
- The unique sequence numbers follow this delivery pattern set out above. For example the C3 batch of non-date watches begin with the sequence number C16 and 36.
- We chose this sequence because it filled the most orders in any given amount of time.
- We will attempt to have all of the date dialed Kingstons assembled in the same batch (i.e. BG W9, C3, and the BG W9 matte black dials). This may be complicated by how the assembler chooses to unpack the parts.
- Everyone’s sequence number within each batch is determined by their original sales order number from their first deposit (lowest to highest).
- The custom watch orders and the pre-built watch orders have separate sequence numbers because the custom watches will be expected to be completed at a slower pace.
- We will be working on at least shipping one custom watch order per week. Sometimes there will be more but we will be working on at least one custom order per week.
- We chose not to schedule deliveries using actual calendar dates because I anticipated that there would be a learning curve at the beginning of the process. In addition because of the complexity added by the number of options available and the operational restructuring the shipping schedule was too complicated to provide hard dates.
Regarding the pace of deliveries:
- We are currently in the middle of an operational restructuring that we expect to complete by the beginning of March. The restructuring includes completing the delivery of the custom watch orders we received before we temporarily suspended custom watch ordering in order to restructure the company’s operations. The end result of the restructuring should make our scheduling more flexible and as a result delivery estimates more accurate.
- The pace of deliveries will increase once we complete the restructuring and there should be a further increase in productivity once we complete the shipment of the Plankowners’ orders. The Planks each require parts kits that at the moment is adding to the delivery time.
- We will report the highest sequence number that we have shipped that week beginning next week. We have chosen not to publish a visual summary of the watches delivered because the additional benefits would be outweighed by the processing time required to produce the visual summary.