Join Our Email List   |   facebookFacebook   |   Mk II forumMk II Forum

Delivery pause

As you can tell this is not a Kingston. Kingstons will resume shipping next week.

I am very close to clearing out the backlog of non-Kingston custom orders that are central to the operational restructuring. Given that there is about 1 more week’s worth of orders to clear and the restructuring is 4 weeks behind schedule I have determined that it is better at this point to focus on finishing this part of the restructuring so that we can finally begin working on a more regular schedule.

The issue with the custom orders has always been that you have to work straight through the order to operate most efficiently, otherwise important steps during the build process get overlooked. I have been building the custom orders side by side with the Kingstons for about 7 weeks now but the multi-tasking and constant stop/start nature of this tactic is needlessly slowing both groups of deliveries down. Given the short duration of the pause I think the long-term benefits greatly outweigh the costs. By clearing out these remaining orders in the queue it will allow me to focus better on the Kingston deliveries and the administrative side of the restructuring.

Delivery report

Its the end of a 21 hour day so I have to keep this brief.

I was able to finish 4 more Kingstons in the last week. Progress would have been better but after coming off the flu it took the rest of the week and the weekend to recover completely.

I will post the numbers later today after I get some sleep.

Fix for Order Status Portal issues…

We have been getting feedback from customers that they aren’t able to log in to the system. I have tested the system myself several times without being able to recreate the issue. However we did want to make everyone aware that we are investigating the issue. Please send e-mails or leave me a voicemail for urgent issues as I will be short staffed until Monday.

Feb 14th, 2010: Follow-up…

With the help of a very nice customer who identified IE8.0 as the source of the login problems I was able to figure out that the issue revolves around the privacy settings for IE 8.0. As far as I can tell our system does not actually pose any danger to your privacy and the problem has more to do with an over-active privacy filter. (For example if you link directly to our order status portal IE 8.0 will allow you to login.) The blog is framed around the order status portal. This means you are actually looking at two different sites at the same time when you visit the order status portal through the e-boutique or the blog. This simplifies navigation for our customers but apparently IE8.0 does not like this. There are three solutions (we are looking into updating the code so that you won’t have to do this but in the meantime…):

  1. Use FireFox, Safari or another browser other than IE8.0 to use the order status portal. Even using an older version of IE is okay.
  2. Change your privacy settings by going to menu bar on your IE8.0 browser window Tools>Internet Options>Privacy>and change your setting from the default “Medium” to “Low”. Please note that this may have un-intended consequences for your privacy when visiting other sites on the web.
  3. Alternatively you can: Go to the menu bar on your IE8.0 browser window Tools>Internet Options>Privacy>Sites> and adding “” to your “allowed” managed sites. This will allow you to leave IE8.0 privacy filter in its default “Medium” setting.

I will see if I can provide a visual tutorial on how to adjust your IE browser but in the meantime I hope this helps.

Sample SM300

I have just purchased an SM300 to use as a reference. It should be here in about 7-10 days.

Progress report

I am just emerging from a 10 day bout with the flu. Fortunately the flu shot I received a few weeks ago worked pretty well so the flu I had didn’t knocked me out but it did slow me down. As a result I was only able to ship 2 more Kingstons last week.

At this point we have shipped up to and including C7 and #13. The stem issue is under control.

Deliveries: Week ending Jan. 29th

Shown in the picture to the left are the crowns that we have removed and replaced over the course of the last week.

2 orders left last Saturday. 4 more will be finished up tonight. This is the same 4 pieces I referred to in the earlier post. I was expecting to finish them last night but I had to push up some errands ahead of the storm we had last night and the ice storm due later this evening. The only thing to expect tonight is the possibility of power failure because of ice accumulating on the power lines, which is why I decided to write these posts before the storm began.

Back to work for me…..